Frequently Asked Questions

Yes, you can modify or cancel your reservation anytime free of charge. Please contact us as soon as possible to make changes to your booking.

We recommend booking at least 48 hours in advance to ensure vehicle availability, especially during peak seasons and holidays. However, we also accept last-minute bookings subject to availability. Contact us directly for urgent rental needs.

Yes, a refundable security deposit is required at the time of vehicle pickup. The deposit amount varies depending on the vehicle class and can be paid by credit card. The deposit will be refunded in the same day the vehicle is returned in the same condition.

If your flight is delayed, please contact us as soon as possible. We monitor flight arrivals and will do our best to accommodate late pickups. However, significant delays may affect vehicle availability. We recommend providing your flight number during booking so we can track your arrival.

Additional fees may apply for optional services such as GPS navigation, child safety seats, additional drivers, one-way rentals, airport pickup/drop-off, or if you wish to extend your rental period. All fees are transparently displayed during the booking process.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Cash payments are also accepted.

Yes! We offer attractive discounts for weekly and monthly rentals. The longer you rent, the better the daily rate becomes. Contact us directly or check our website for current long-term rental offers and special promotions.

While our basic coverage is sufficient for most renters, we recommend considering additional insurance for premium vehicles or if you're planning extensive travel. Our premium insurance package offers zero deductible coverage and includes protection for tires, windshield, and undercarriage.

If the vehicle is damaged during your rental period, please contact us immediately. Depending on your insurance coverage, you may be responsible for a deductible amount. With our basic insurance, the deductible ranges from 500-2000 RON depending on the vehicle class. Premium insurance reduces or eliminates this deductible.

Our standard insurance covers travel within Romania. If you plan to drive to other countries, please inform us in advance. We can arrange international insurance coverage for travel to most European countries for an additional fee. Some restrictions may apply depending on the destination.

You will need: (1) A valid driver's license held for at least 1 year, (2) A valid ID card or passport, (3) A credit card in the driver's name for the security deposit. International renters may also need an International Driving Permit depending on their country of origin.

Yes, additional drivers can be added to your rental contract. The first additional driver is included free of charge. All additional drivers must meet the same age and license requirements and must be present during vehicle pickup to be added to the contract.

We operate a 'Full to Full' fuel policy. You'll receive the vehicle with a full tank and should return it full. If the vehicle is returned with less fuel, you'll be charged for the missing fuel plus a refueling service fee. We recommend refueling within 10km of the return location.

No, all our vehicles are non-smoking. Smoking in the vehicle will result in a cleaning fee of 200-500 RON depending on the extent of odor and ash residue. We appreciate your cooperation in keeping our vehicles clean for all customers.

Yes, but you must inform us in advance and obtain written permission. Cross-border travel may require additional insurance and documentation. Some vehicle categories may have restrictions on international travel. Please specify your travel plans during booking.

Yes, you can extend your rental period subject to vehicle availability. Please contact us at least 24 hours before your scheduled return time. Extension rates will be based on our current pricing and any promotional discounts from your original booking will apply where possible.

A grace period of 30 minutes is provided. After that, late returns are charged at an hourly rate. If you're more than 3 hours late, you'll be charged for an additional full day. Please contact us if you anticipate being late so we can make arrangements and avoid inconvenience to other customers.

Yes, we offer meet and greet services at Sibiu International Airport, Cluj-Napoca International Airport, and other locations. Airport services may incur an additional fee depending on the time and location. Please specify your requirements during booking.

Absolutely! We offer various optional extras including GPS navigation systems, child safety seats (infant, toddler, and booster), snow chains for winter travel, and Wi-Fi hotspots. These can be added during booking or requested later subject to availability.